What our Customers say...


Chad was an excellent representative for SERVPRO providing excellent service, communication, and promptness. 

We had water damage from an upstairs radiator. Water ran down the walls to the main floor and down to the basement. SERVPRO came the very next day and checked all the wet areas and set up their industrial dehumidifier right away. The team came every day to check on their unit and they did a fantastic job. Their team was always professional and kept us informed on the status. I would recommend them in a heartbeat. They made a horrible situation less stressful. THANK YOU TO THE TEAM THAT SERVICED US IN TAWAS. 

Jake was a professional throughout the entire process. His communication was outstanding and his care for our home was greatly appreciated. SERVPRO is at the top of my list for referrals. 

Dave was great! 

Chad and the company were the best. 

Tim was great! 

Zach coordinated beautifully. Spent a lot of time on project planning. Very professional and pleasant. 

Great crew! 

Annabelle, Patsy, and Lisa were great! 

Everyone we dealt with was helpful, polite, and efficient. They were quick to respond and finished the job in about half of the time I expected it to take. Hopefully we never need them again, but if the occasion arises, I will definitely call them!! A+++ job! 

Very pleased with the timeliness at getting our issue taken care of when it happened. Water heater died and flooded parts of our basement. Rodrick and Eric were great and got things taken care of right away. Hope to never use SERVPRO again, but if I ever have another issue, I know who I will call. 

SERVPRO came to our location the day I called to assess the situation. The crew was here the next day to take care of the problem. Rodrick and Dale handled our problem quickly and efficiently. 

I had a client that I referred to SERVPRO. Shawn was absolutely amazing to work with. He was thorough and excellent at communicating what was needed through the entire process. The end result was great.

They were prompt and very professional. They came in and went right to work cleaning the water damage. I was explained exactly what they were going to do and explained it all for me to understand. I will definitely be calling them again, if I ever have another problem.

Jake, Josh, and Rodrick worked hard to fit in our job amid a backlog of 200+ jobs related to flooding in Midland in May 2020. These guys hustled, were incredibly responsive, and professional. They were here on time, ripped out carpet and flooring, and put every fan and dehumidifier they could until we got to an amperage limit on the breaker box! We are on day one of several days drying project, but they helped save our fully finished basement. We have an expensive remodel ahead, but it will be cheaper and less complicated because SERVPRO got here quickly and got the job done. Thanks, guys! 

The service was great. A whole crew came and took care of the problem in a day. 

Had my basement flood. Service was promptly completed as promised. As a senior citizen on a fixed income, the project manager, Jake Michaels, worked wonders on my invoice. I am indebted to this company for doing such a good job at such a fantastic price and thoroughly explaining every step.

I was treated so well by Bob and Dave through the whole process. I wish I could remember the guys that came to our house with Dave to do the initial tearing apart the ceiling to investigate and determine the cause of the water leakage as they all did great with keeping dust to a minimum and cleaning up after themselves. The guys on Dave’s team who did the repair work after were outstanding as well and really accommodated us throughout the process. I am so glad that my insurance adjuster recommended you guys to me. 

We were advised by a contractor that we had a mold issue and should have it addressed before he started his work. We contacted SERVPRO and spoke with Chris O’Neil about our concerns. Within a day he came to our house assessed the situation and gave us a quote. We accepted the quote. The work was scheduled and completed on time as quoted. We were very satisfied with the crew and their level of professionalism. We would highly recommend SERVPRO.

SERVPRO did a great job fighting for my insurance claim and finishing the project to my desired quality. Shawn Weiss is a great sales contact to work with and Chad Hages did a great job as a project manager. Chad also had his work cut out for him dealing with my insurance company and came through big time.

I had a water problem in a crawlspace. I called them and within an hour had a callback and was scheduled. Everyone I spoke to was helpful and knowledgeable! Four hours after I made the initial call my water problem was solved by a clean professional technician and team, and at a very fair price! I would recommend to anyone having water removal issues!!

Josh and Brandon were helpful and upbeat. Delightful given my crappy circumstances. Also, squeezed me in before Christmas Holiday!!

The team arrived in 30 minutes after our call and had the water removed and the basement drying that night (Friday!). Very professional and helpful on every step. 

Shawn is great! 

The Midland/Gladwin County franchise was great to work with when my basement flooded. 

SERVPRO is a great company to do business with.

I was happy they kept me informed of all aspects of the work being done.

The guys at the Midland and Gladwin Counties SERVPRO work hard to get the job done in a timely manner. 

I'm so glad Bill and Lou came to help clean up my wet basement. SERVPRO trains them well, I had no idea the water had traveled that far.

Two very nice guys came out today and checked my basement for mold and told me there was no need for additional work. It was refreshing not to be told I needed to have work done just so the company can make money. I am grateful there are still honest businesses around. 

The team from Midland SERVPRO got our store back open quickly with little inconvenience to our customers. 

The carpets always come out so nice when SERVPRO cleans them.

We had no idea how much damage there was from such a small fire. Great job getting it all cleaned up.

When our sump pump failed and flooded our basement SERVPRO came in and dried it out quickly.

Great job drying our house after a kitchen leak.

Our ceiling was wet from the air conditioner and SERVPRO did a great job with the repairs. 

My garage is like new again. Thanks guys.

I would highly recommend them to anyone who needs carpet cleaning they did an AWESOME job!

When our freezer broke and leaked on our carpet the smell was terrible SERVPRO came in and cleaned it up in a hurry.

When our rental unit had mold in it, we called SERVPRO to get it removed. They worked quickly to repair the affected areas.

When my sister's apartment flooded the SERVPRO crew was quick to respond and let us know every step of the job before they began.

SERVPRO removed all of the mold in our basement so we can breathe easy again.

We had SERVPRO out to clean our air ducts and they were amazing.

The crew from SERVPRO of Midland / Gladwin did a great job drying out our wet basement.

SERVPRO cleaned my bedroom and living room carpets and did a great job. They looked brand new again.

When my basement flooded from a plugged sewer line, SERVPRO of Midland / Gladwin Counties was there quickly to clean things up. I'm so grateful I didn't have to do it myself. 

SERVPRO of Midland / Gladwin counties came out and cleaned things up at a very stressful time for my family. I am so happy to have found them.

The SERVPRO team was fast, knowledgeable, and great to work with.

SERVPRO of Midland / Gladwin Counties did a great job cleaning my carpets and upholstery. Everything is so fresh and clean.

The guys did a great job. We are very happy and would recommend SERVPRO to anyone with a flooded house.

SERVPRO dried us out with no inconvenience to our customers.

I was very pleased with the performance and professionalism of the SERVPRO of Midland / Gladwin Counties crew.

Thanks, SERVPRO of Midland / Gladwin for all your hard work restoring my rental unit after a kitchen fire. Your fast work allowed my tenants to move back in right away.

SERVPRO of Midland / Gladwin counties was there for us when we found our house flooded and covered in mold. The team showed up and helped us inventory everything and remove all the damaged contents. Then they removed all the wet carpet, pad, and drywall. After setting up plenty of fans and dehumidifiers, our house was dry and ready to be put back together. 

The SERVPRO of Midland / Gladwin Crew were fast, friendly, and polite. They explained everything that need to be done and answered many questions along the way.

SERVPRO of Midland / Gladwin counties is very proficient in the performance of their work and very helpful in a stressful situation. We are very happy with the service they provided. They arrived promptly and explained a detailed plan of the work they were going to perform. It was a great comfort knowing things were being done properly in our pre-school.

Bill responded very quickly even though it was after hours.

The team from Midland SERVPRO was here right away to board up our house after our fire. 

SERVPRO of Midland / Gladwin Counties provided excellent service and showed professionalism and kindness. The team helped alleviate stress when my house was flooded and my belongings damaged. 

SERVPRO of Midland / Gladwin Counties was very polite and helpful. They showed up on time and worked very hard to dry out our house after a pipe burst. 

We had SERVPRO of Midland / Gladwin Counties help us when our water line from our fridge leaked. Bill and Lou were very knowledgeable and completed all the work that needed to be done quickly.